The question we are all so used to being asked. Service design isn't always the easiest thing to quickly explain to someone at the pub or at a party. My favourite response when I've said I'm a service designer and researcher is “ oh so you design service stations, like…

Thank you for being so brilliant to work with! Utterly loved supporting the fantastic Common Ambition team and the brilliant steering group of people with lived experience of homelessness to help improve how people experiencing homelessness can access healthcare services in a more accessible and inclusive way. …

It’s tempting to imagine that all service design is driven by a power for good. The idea, you might imagine, is always to make life easier, bringing greater clarity and inclusivity, and reflecting the evolving needs of society. Most of the multitudes of services we use every day may promise…

In the UK there are around 1.5 million adults without a bank account (Financial Inclusion Commission). These people won’t be receiving any formal financial advice and will find it difficult to access any financial support. There are up to 8.3 million adults in the UK who are unable to pay…

To take a service or product to the global marketplace you need to understand the different markets. Specifically, you need to understand the people who will (or won’t) use what you’re designing. Lots of products and services are adapted to better suit global cultures. Adobe builds their software with designers…

We all know that we should design products and services that let all users access them. But this doesn’t always happen. Why? About 15% of the world’s population lives with some form of disability according to the World Health Organisation. In the UK, it’s thought that some seven million people of working age have a disability. …